Our financial performance

Key Financial Indicators

  2019/20 2018/19 2017/18
  Number of homes in management 43,180 42,857 42,133
  Turnover £322m £314m £317m
  Turnover from Social Housing 92% 95% 84%
  Operating Surplus £90m £103m £117m
  Interest Cover 197% 247% 262%
  New Homes Spend £183m £245m £156m
  Investment in existing homes £20m £20m £13m
  Total Borrowings £1,478m £1,281m £1,089m
  Available facilities £1,883m £1,661m £1,695m
 

Regulator of Social Housing - Value for Money metrics

  2019/20 2018/19 2017/18
  Investment in property %  8.2% 9.7% 6.7%
  New supply delivered %  2.0% 2.1% 0.9%
  Gearing %  46.0% 43.8% 38.8%
  EBITDA-MRI %  150.3% 191.6% 217.1%
  Social Housing cost per unit  £4,425 £4,189 £4,246
  Operating Margin  23% 29% 31%
  Return on Capital Employed  2.8% 3.5% 4.3%
  Rent Arrears  4.3% 4.5% 3.9%
  Customer Satisfaction  95.0% 96.0% 96.7%
  Ratio of responsive to planned repairs 37.0% 33.0% -
  Void rent loss  1.60% 0.81% 0.59%
  Rent collected (General needs & HOPS)  99.80% 99.20% 98.75%
  Reinvestment % (in new and existing homes)  8.00% 10.00% -
  Investment in communities  £2.0m £2.3m -
  Occupancy  98.70% 97.90% -
 

Ratings

  Date Result
  Credit Rating - Moody's  18 November 2019 A2 Negative
  Regulator of Social Housing Governance Viability Judgement  30 October 2019 G1
  Regulator of Social Housing Financial Viability Judgement  30 October 2019 V1


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